Refund policy
INDIGO AND IVORY
RETURN & REFUND POLICY
Last Updated: September 12, 2026
1. ALL SALES ARE FINAL
At Indigo and Ivory, all sales are final. We do not accept returns, exchanges, or refunds for items that are no longer wanted, do not fit, were purchased by mistake, or for any other reason unrelated to a damaged or defective product.
2. DAMAGED OR DEFECTIVE ITEMS
We want you to receive your order in excellent condition. If your item arrives damaged or has a manufacturing defect, please contact us as soon as possible so that we can review the issue and assist you.
To request consideration for a damaged or defective item, please contact us at blackbowartistry@gmail.com within 7 days of delivery. Please include your order number, a description of the issue, and clear photographs showing the damage or defect. Additional information or photographs may be requested when necessary.
3. RETURN OF DAMAGED OR DEFECTIVE ITEMS
If Indigo and Ivory determines that an item is damaged or defective and authorizes a return, the item must be returned according to the instructions provided by our customer service team. Please do not send an item back without receiving return instructions or authorization.
Once the returned item has been received and inspected, Indigo and Ivory will confirm whether the item qualifies as damaged or defective under this policy.
4. STORE CREDIT
If a returned item is confirmed to be damaged or defective, a refund will be issued in the form of store credit. Store credit will be issued for the eligible purchase amount and may be subject to the terms communicated at the time it is issued.
Store credit is not issued until the returned item has been received and the reported damage or defect has been confirmed.
5. ITEMS THAT DO NOT QUALIFY
Items that show signs of normal wear and tear, misuse, accidental damage, improper care, alteration, or damage occurring after delivery do not qualify as defective under this policy. Items that do not match the customer's expectations, including differences in color or appearance that can reasonably occur due to screen settings, also do not qualify for a return or refund unless the item is determined to be damaged or defective.
6. RETURN SHIPPING
If a return is authorized because an item is confirmed to be damaged or defective, return-shipping instructions will be provided by Indigo and Ivory.
7. ORDER INFORMATION
Please retain your order confirmation and tracking information until your order has been received and inspected. An order number or other proof of purchase may be required to process a damaged or defective item claim.
8. CONTACT US
Questions regarding this Return & Refund Policy or a damaged or defective item may be directed to:
Indigo and Ivory
675 Mansell Rd
Suite 115
Roswell, GA 30076
https://IvoryandIndigo.myshopify.com
9. POLICY CHANGES
Indigo and Ivory reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective or revision date.